Frequently Asked Questions
Can I return or exchange an item?
If an item is unused and in its original condition, returns or exchanges may be requested within the stated return period. Full details are available in our returns policy.
Do you support animal shelters?
A portion of every purchase supports animal shelters and welfare organisations. We currently contribute to the work of DARG in Cape Town.
Do you ship throughout South Africa?
Yes. We ship nationwide. Delivery details and timelines are provided at checkout.
How should I care for my ÉLODIE accessory?
Leather elements may soften and develop character over time. If needed, wipe gently with a dry or slightly damp cloth and allow to air dry. Avoid prolonged exposure to water.
What materials do you use?
Our accessories combine woven webbing, leather details, and solid metal hardware. Materials are selected for strength, comfort, and how they perform with regular use.
How do I choose the correct size?
Each product page includes a sizing guide with measurements. If you're between sizes, we generally recommend sizing up. You're also welcome to contact us before ordering.
Are ÉLODIE products suitable for everyday use?
Yes. Our accessories are designed for regular, everyday wear.
Still have questions?
Our team is here to help. If you couldn't find the answer you were looking for, please feel free to reach out directly.