Privacy policy
Last updated: February 17, 2026
1. Overview
ÉLODIE (“we”, “us”, “our”) operates this website and online store to provide premium dog accessories within South Africa.
This store is powered by Shopify, which enables us to securely process orders and manage our online operations.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
By using our website, you agree to the terms of this Privacy Policy.
2. Personal Information We Collect
We may collect the following information:
-Full name
-Email address
-Phone number
-Billing and shipping address
-Payment details (processed securely via Shopify and payment providers)
-Order history
-Device and browser information
-IP address
-Website usage data (via cookies)
We do not collect sensitive personal information.
3. How We Collect Information
We collect personal information:
-Directly from you when you place an order or contact us
-Automatically through cookies and analytics tools
-Through Shopify and integrated payment providers
-Through courier partners for delivery purposes
4. How We Use Your Information
We use your information to:
-Process and fulfil orders
-Arrange shipping and delivery
-Provide customer support
-Communicate regarding your order
-Improve our website and services
-Prevent fraud and ensure security
-Comply with legal obligations
We do not sell your personal information.
5. Sharing of Information
We may share your information with:
-Shopify (store hosting and checkout)
-Payment providers
-Courier partners
-IT and service providers
-Legal or regulatory authorities when required
All service providers are required to protect your information.
6. Data Storage and Security
Your data is stored securely using Shopify’s infrastructure and other secure systems.
We implement reasonable technical and organisational safeguards to protect your personal information.
However, no system is 100% secure.
7. Retention of Information
We retain personal information only for as long as necessary:
-To fulfil orders
-To comply with tax and accounting requirements
-To resolve disputes
-To meet legal obligations
8. Your Rights Under POPIA
Under South African law, you have the right to:
-Request access to your personal information
-Request correction of inaccurate information
-Request deletion (where legally permissible)
-Object to certain processing
-Lodge a complaint with the Information Regulator
Information Regulator (South Africa):
https://www.justice.gov.za/inforeg/
9. Cookies
We use cookies and similar technologies to:
-Enable website functionality
-Improve user experience
-Analyse website traffic
-Provide marketing and advertising
You may disable cookies in your browser settings.
10. International Transfers
Because our store is hosted on Shopify, your information may be processed outside South Africa.
Shopify implements appropriate safeguards to protect personal information in accordance with applicable privacy laws.
11. Children
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your rights, contact: